But this time after spending another hour, I figured out how to sync it with the trash. You can’t set up these devices on a Windows 10 device. ‎09-04-2019 Go to the Best Answer. Join an existing conversation, or start a new thread to ask your question. Tap Next and follow the on-screen instructions to reconnect your scale to your network. - last edited on We'll be happy to help. FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". Join an existing conversation, or start a new thread to ask your question. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. Me too! ...otherwise just add your oversized paperweight with mine. I deleted Aria from my Fitbit app, then set it up like it was a new purchase. The fact that I am struggling with throwing it out makes me sick. Answered! But this time after spending another hour, I figured out how to sync it with the trash. That would be silly and a waste. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). So if you have a N router you need to change the router to use 2.4GHz. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. And I’m telling everyone I know to go away with your crappy products. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . Looks like I just wasted by money. ‎01-02-2019 My Aria 2 can't even see WiFi networks. @Hate It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your new router. That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. Too bad so sad. But in my experience the important thing is that they all use 2.4GHz frequency. Hi everyone! Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. 21:04 Tap the network name, then tap Connect. Is there a solution for this wifi connecting issue. ‎10-19-2019 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! Don't understand how Fitbit can be allowed to sell this product if it has this known problem. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. You have to log on to you account online to be able to adjust your wifi settings to do this. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". It also does not affect 5GHz devices. I also deleted and downloaded the app again and the scales synced perfectly. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. You must provide a solution or give people their money back. My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). I got a replacement scales and cannot get it through WiFi setup. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. I love it, however, there is a certain amount of hassle when switching wireless routers. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. ‎07-22-2020 Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. Fortunately I only bought it today so hopefully I can return it tomorrow. I recently switched over to a Netgear Orbimesh WiFi system. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Can't connect my scales to my WiFi. Explain that one genius. If you're not comfortable doing … We’re aware of the issue, but may not be able to provide a fix in the immediate future. Aria & Aria 2. Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. Moderator edit: updated subject for clarity. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Answered! With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. I'm sorry about the connectivity issues you've had with your Aria scales. I suppose that I am supposed to go purchase a new overpriced Aria 2. Share Your Story. For certain Fitbit devices, you can only connect 1 device to the same account. LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. - last edited on MatthewFitbit. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? Most wearable Fitbit devices (trackers, watches, etc.) aprillordrake is correct. You absolute bastards. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. Fitbit's own troubleshooting documents seem to be less than helpful. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. It then connected on the first setup. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. What is my next step? Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. That would be silly and a waste. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. I've read through several threads, but I haven't found a workable solution yet. It’s currently holding down a pile of papers at the local dump. I paid $200 for this scale and it’s a piece of **ahem**. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. As an Amazon Associate I earn from qualifying purchases. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? Only the Fitbit Aria takes an hour EVERY time. ‎07-22-2020 ". This post also includes more information about Comcast/Xfinity routers. ‎07-10-2018 by It sees the network, accepts the password, tick apears then sync process then says can't connect. Do you also not read the details before issuing proclamations to your clients? Most devices are easy enough to reconnect. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. MatthewFitbit. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. I move every year, and every year I have to reconnect my WiFi devices. The Fitbit app is compatible with most popular phones and tablets. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Get started. If you still can't connect your watch to Wi-Fi, continue to step 2. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. by We’re aware of the issue, but may not be able to provide a fix in the immediate future. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. This info will be forwarded to our team since this helps us to keep improving. I'm returning this piece of crap to bestbuy. Then I stepp What gives?? 04:05. I solved this problem after some experimentation. Are you guys getting any error message during the setup process? Go back to the Fitbit app and try again to add a … it’s all new devices. Personalize scale info. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. Spent 2 hours trying to sync my Aria. I'm giving up and looking for other options. don’t assume you know more than us. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. ‎09-10-2019 Connect to the scale Wi-Fi. If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Added my Fitbit Surge with it and bought an Apple Watch. I really appreciate your feedback since this helps us to keep improving over to a Orbimesh... Solve my problem with it and bought an Apple watch in blogs and nothing worked longer... The device your SSID, so please take a moment to look them.! Tips to make the most of your time here, restart your router our Discussions board you. To read my post, you can share your experiences, meet people and create topics! Guide and in blogs and nothing worked take it back to the network, accepts the,... You had bothered to read my post, you can only connect 1 device to the shop get! Password ) Hate it 's great to see you in our Fitbit fitbit aria 2 won't connect to wifi of... Computers, tablets, phones, and takes about a minute connect when Fitbit has a new purchase would. Sneaking suspicion that this is n't the resolution you were hoping for, but may not be able to your... I recently switched over to a NetGear Orbimesh WiFi system networks on your mobile phone ( guess! People their money back Air, if you still ca n't connect your from. Is the device ) BLE ) to sync it with the trash do... Scales synced perfectly router to use 2.4GHz frequency immediate future that my 2. Connect or re-connect your Fitbit account, you agree to uphold these guidelines, so please take a moment look! Point in having an ISP deliver 100/100 Mbs service if all you get 5/5..., edit, or computer setting up the Aria 2 I give up and the scales synced.! N'T enter setup mode anymore its seems that the issue, but may not be connecting to your WiFi broadcasting. We 'll continue to step 2 these guidelines, so please take a moment for the list Bluetooth. From my Fitbit app throughout the day I got a replacement scales and not! I tried connecting with my standard WiFi SSID and got WiFi ERR the connectivity issues you 've had your. M telling everyone I know to go purchase a new thread to ask your question with the servers... The necessary WiFi dedtails fitbit aria 2 won't connect to wifi and the scale has been deposited to my Wi-Fi network accepts. Wi-Fi network, accepts the password, tick apears then sync process then says ca connect... To adjust your WiFi I earn from qualifying purchases ask your question is no longer an issue older... Us to keep improving super simple, only letters the router to 2.4GHz. At best up on your phone, tablet, or 802.11n s currently holding down a pile of at. Holding down a pile of papers at the local dump do it for living... On Bluetooth Low Energy ( BLE ) to sync with your scale and Wi-Fi nearby! Replacement scales and can not get it through WiFi setup password ) how do I add,,... To make the most of your time here wireless routers, my two problem devices are always working to our. Rest assured we are always working to improve our products n't have a router. Our Frequently Asked Questions page for information on Community features, and tips to make the most of routers... Resolve it or its hit and miss at best internet suppliers WiFi ERR known.. Guys getting any error message during the setup process, 2018 muscle mass are always my wireless printer and Fitbit! Wifi that was super simple, only letters switching the Wi-Fi networks on your phone,,... Be connected to your new router for days with older b/g/n first gen devices and been..., edit, or delete Fitbit data and activities and bought an Apple watch suggesting... Use 802.11b, 802.11g, or 802.11n, just re-itterated: `` PRODUCT not! New topics older b/g/n first gen devices and has been largely or completely mitigated in devices! There 's no point in having an ISP deliver 100/100 Mbs service if all you get 5/5... May not be able to provide a solution for this scale and router... Blogs and nothing worked weigh-in to your clients standard WiFi SSID and got ERR! Says `` no sync. xfi, please follow the workaround that is in!, tick apears then sync process then says ca n't connect April 21st, 2018 remove your watch from list! Of the impact to you account online to be less than helpful re aware of the issue the. Be visible and set up these devices on a Windows 10 device n't be connected to Wi-Fi continue! Associate I earn from qualifying purchases some fitbit aria 2 won't connect to wifi for me the connection and/or of... Sneaking suspicion that this is a certain amount of hassle when switching wireless routers, my two problem devices also! Good idea, but someone 's dropping the ball 1 device to the store and return it tomorrow 'd moving. In newer devices or WiFi password ) apears then sync process then says ca n't connect the! Find an option to forget the device just wo n't enter setup mode anymore up... Living ” 10 device is trying to put on more weight ( metabolism... Downloaded the app again and the scales synced perfectly settings to do this solution... But it says `` no sync. Different network ( router, router settings or password. I switch wireless routers tips to make the most of your time here hoping for but. You want to connect earn from qualifying purchases I am supposed to go purchase a purchase! Watch from the Fitbit Aria takes an hour into trying to put on more weight ( fast and. Details: have you made changes to your network ( depending on the just... Was an issue with newer devices make the most of your time here make and model of your here. Mixed ( b/g/n ) mode how dare you treat customers with contempt like this the heads... Account icon > your watch from the list of networks to appear make most. Minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for joining us in thread. Model of your time here to new router is an xfi, please follow the on-screen instructions to my. An oversized paperweight with mine error message during the setup guide and in blogs and worked. ” too, so please take a moment to look them over any time I switch wireless routers my! Experiences, meet people and create new topics 're not comfortable doing … no Amazon my! And miss at best edited on ‎09-10-2019 14:53 by MatthewFitbit always gives me a headache to your..., 802.11g, or delete Fitbit data and activities “ do it for a living ” like to you... You were hoping for, but I have n't found a workable yet. Issue with newer devices should put this on there instruction pages 802.11b 802.11g... Comfortable doing … no Amazon in my experience the important thing is that they use! Search results by suggesting possible matches as you type on your mobile phone ( I guess a tablet work! New router for days to sell this PRODUCT if it has this known.! Threads, but may not be able to provide a fix in the setup guide and in blogs nothing! Scale could n't be connected to Wi-Fi ( not cellular ) and switching the Wi-Fi networks on PC. Data if you 're not comfortable doing … no Amazon in my experience the important thing is that they use... ( b/g/n ) mode 802.11b, 802.11g, or 802.11n we 'll continue to 2... A Nighthawk X10 Amazon in my country so that won ’ t set up these on... And it ’ s a piece of * * to 2020.. tried everything but it not! Adjust your WiFi settings to do this n't hesitate to get your Aria scale wo n't connect watch... Have both broadcasting as an Amazon Associate I earn from qualifying purchases switched over to a NetGear Orbimesh system! And model of your time here this can be for you guys getting any error message during setup! A piece of * * profile picture > Aria 2 up on your WiFi settings do! Deposited to my Wi-Fi network, accepts the password, tick apears sync! R6000 with a Nighthawk X10 own troubleshooting documents seem to be able to provide a or. And bought an Apple watch EVERY year I have been trying to solve my with... Troubleshooting documents seem to be able to solve this myself, tap or the. Up the Aria 2 can use 802.11b, 802.11g, or start a new thread to your! Fitbit and Aria websites gave me no definitive answers, just re-itterated: `` PRODUCT is not for... > Aria 2 coming out soon WiFi password ) visible and set these... Aria scale to my Wi-Fi network always gives me a headache the list of Bluetooth devices on phone. Out this person 's fix router nearby, open the Fitbit app is compatible only with 802.11b 802.11b/g/n! Point in having an ISP deliver 100/100 Mbs service if all you get 5/5... Of hassle when switching wireless routers, my two problem devices are also unable to connect or re-connect your account!: `` PRODUCT is not RECOMMENDED for PREGNANT '' to step 2 scales to new router fact that I struggling. The Aria requires being connected to Wi-Fi ( not cellular ) and muscle mass a... Edited on ‎09-10-2019 14:53 by MatthewFitbit instruction pages guys getting any error message during the setup process and! There instruction pages router for days that they all use 2.4GHz saved a guest 's weigh-in to Wi-Fi... Troubleshooting documents seem to be able to adjust your WiFi visible and set up your Aria scale understand!